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Support Triage · Customer support
The support queue, worked for you.
Works the support queue: drafts replies for known issues, routes the rest, and files bugs, with you approving sends.
Every 30 minutesWaits for your yesCustomer support
You
You 9:41
What needs a human today?
Support Triage 9:41
Drafted replies for nine known issues, routed three to the team and filed one bug. The replies wait for your yes.
Support Triage needs your approval
Send 9 replies
Known issuesPassword reset, CSV export
Routed3 to the team
Filed1 bug
Without it, and with it
Without Support Triage
- ×The same answer typed forty times
- ×Tickets sitting with nobody
- ×Bugs lost in the thread
With Support Triage
- ✓Drafts replies for known issues
- ✓Routes the rest, files the bugs
- ✓Every reply waits for your yes
More in Customer support
Escalation Watch
Daily: escalated and at-risk tickets with how long each has waited.
Weekdays at 09:00Customer Voice
Turns NPS, CSAT, reviews, and support emails into themes with real quotes.
Monthly on the 1stRecurring Issues
Weekly: groups tickets by root cause so you see the three problems worth fixing.
Mondays at 09:00Hand over the first job.
Answer two to six questions about how you work and it starts.