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Recurring Issues · Customer support
Fix the cause, not the tickets.
Weekly: groups tickets by root cause so you see the three problems worth fixing.
Mondays at 09:00Customer support
You
You 9:41
What keeps breaking?
Recurring Issues 9:41
Grouped last week's tickets by root cause. Password resets are the biggest cluster.
Recurring IssuesBrief
Recurring issues · week 38
Password resets31 tickets
CSV export12 tickets
Invoices8 tickets
Without it, and with it
Without Recurring Issues
- ×Fixing tickets one at a time
- ×The same bug reported for months
- ×No idea what to fix first
With Recurring Issues
- ✓Groups tickets by root cause
- ✓Shows which problems are worth fixing
- ✓Mondays at 09:00
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