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Customer Voice · Customer support
What customers say, in themes and quotes.
Turns NPS, CSAT, reviews, and support emails into themes with real quotes.
Monthly on the 1stCustomer support
You
You 9:41
What are customers telling us this month?
Customer Voice 9:41
Three themes across NPS, reviews and support email, each with the quotes behind it.
Customer VoiceBrief
Customer voice · September
LovedSetup took minutes
Asked forA mobile app
Frustrated byCSV export
Without it, and with it
Without Customer Voice
- ×Feedback scattered across five tools
- ×Surveys read by nobody
- ×Anecdotes instead of patterns
With Customer Voice
- ✓NPS, CSAT, reviews and support email
- ✓Grouped into themes
- ✓With the real quotes behind them
More in Customer support
Support Triage
Works the support queue: drafts replies for known issues, routes the rest, and files bugs, with you approving sends.
Every 30 minutesEscalation Watch
Daily: escalated and at-risk tickets with how long each has waited.
Weekdays at 09:00Recurring Issues
Weekly: groups tickets by root cause so you see the three problems worth fixing.
Mondays at 09:00Hand over the first job.
Answer two to six questions about how you work and it starts.