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On-call Ticket Filer · Product & engineering
Real bugs, pulled out of the noise.
Watches the on-call channel, pulls out real bugs, dedupes them, and files tickets.
Every 30 minutesProduct & engineering
You
You 9:41
Watch the on-call channel and file the real ones.
On-call Ticket Filer 9:41
Three real bugs this morning. One was a duplicate, so I filed two tickets.
On-call Ticket FilerTickets
Filed
BugReminders firing twice
BugCSV export times out
Skipped1 duplicate
Without it, and with it
Without On-call Ticket Filer
- ×Bugs lost in chat
- ×The same bug filed three times
- ×On-call notes nobody triages
With On-call Ticket Filer
- ✓Watches the on-call channel
- ✓Pulls out real bugs, removes duplicates
- ✓Every 30 minutes
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