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Incident Commander · Product & engineering
During an incident, someone is running it.
During an incident: opens it, assigns, posts updates at the interval you set, and writes the post-mortem draft.
Waits for your yesProduct & engineering
You
You 9:41
Checkout is down. Open an incident.
Incident Commander 9:41
Opened it, assigned Tom as lead, and will post updates every 30 minutes. The first update waits for your yes.
Incident Commander needs your approval
Post the first update
IncidentCheckout down
LeadTom Ellis
UpdatesEvery 30 minutes
Without it, and with it
Without Incident Commander
- ×Everyone fixing, nobody updating
- ×Customers hearing nothing
- ×A post-mortem nobody writes
With Incident Commander
- ✓Opens the incident and assigns it
- ✓Posts updates at the interval you set
- ✓Drafts the post-mortem
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